Blackberry Desktop software cannot communicate with the connected device

Asked By 50 points N/A Posted on -

Hello Everyone,

I have been trying to upgrade the software of my BB9900 and was unable to do so. I get this error show in the screenshot below when attempting to do so. I downloaded the Desktop Manager and deleted the ‘vendor.xml’ file. And then opening it gives me this ‘Cannot communicate with connected device error’. I tried the ‘Retry’ option and getting the same error displayed again, I tried to update. And I get a message that says no device software updates are available. Is it necessary to have active BlackBerry subscriptions to perform a software upgrade? I don’t I have done anything to damage or change the settings of my BlackBerry. What could be causing this error? Have any ideas anyone? Please suggest. Thanks a million for your help.


Blackberry desktop software cannot communicate with the connected device.

If the device is rebooting or has a dead battery. Click retry to attempt to reconnect once the device reboots.

If clicking retry doesn’t connect the device. Or the device isn’t rebooting with a charged battery. you might need to update your blackberry tablet OS to correct the problem.

Answered By 15 points N/A #180839

Blackberry Desktop software cannot communicate with the connected device


Hi John,
The error is because the protocols required for the network connection are disabled.
To resolve this error follow the steps mentioned below:
1) Click 'Start', select 'Control Panel'
2) Select 'Network connections' option from the list
3) In the 'LAN or High Speed Internet' window, right click local area connection value
4) Select 'Research in motion network device' and click 'Properties'
5) Check the 'Client for Microsoft Networks' checkbox
6) Select the 'File and printer sharing for Microsoft Networks', 'Internet Protocol' checkbox in the system
7) Click 'Hardware' tab and select 'Device Manager' option
8) Check 'Network Adapters' option is enables in the system

Login/Register to Answer

Related Questions