Avira Internet Security 2012 – Upgradation Problem

Asked By leigh slayton 20 points N/A Posted on - 08/21/2012

I was very lucky to win an 18-month license for Avira Internet Security 2012. I have an installation guide which I followed religiously but it failed. I already have the required Avira version and the “Avira AntiVir Control Center”.

The guide says I must double-click the Avira icon (red umbrella) to open the control center. Then I had to check the “Help” section to access “License Management”. Under that is the “Activate Product” option where I can enter my activation key. This should have started the upgrade but it didn’t.

The error message points out a lack of internet connection. I’m 100% sure I have one and it works just fine. Someone please tell me what to do.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Avira Free Antivirus

 

Error

 

A secure internet connection is required to activate the product

(SSL encrypted). This could not be established. Please address

the following issues and repeat the product activation.

 

 – Ensure that the Internet is generallyaccessible

 – Ensure that the system data is correct

 – Check your modem connection if you are using one

 – Ensure that the application fact/exe has access to the Internet

and will not be blocked by a firewall

 

                                                             OK

 

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• Question Category: Anti-Virus

Answered By Carl Jack 10 points N/A #150430

Avira Internet Security 2012 – Upgradation Problem

Hello Sleigh,

Usually the update of the Antivirus runs online and therefore you must have a strong and stable internet connection speed to allow Avira antivirus to download the updates and install them. The resolve that issue, you will need to check the following:

• On the computer that you are using, in case you are on o LAN, check to make sure that the cables have plugged in correctly and they are working.
• If you are using a wireless network, make sure that you have a strong wireless signal for strong internet. You may be connected to the internet but it could be weak, and therefore the updates cannot be downloaded.

Hope this helps.

Regards,

Carl

 

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• Posted on - 08/23/2012
• Question Category: Anti-Virus