Avast Error 10050 Cannot Eliminate Win33 Adware-gen Spyware

I could not modify the real shield in Avast or switch on Windows Firewall.
Information from Avast:
Avast! Will not be able to protect mail/news (fault 10050). Please confirm if the Avast is not obstructed by the Firewall.
Avast! Is not obstructed by Windows Firewall due to the fact that I allow it.

Run-time error '10050':
Network subsystem failed
If I run a start the time scan with Avast, I need to eliminate the Win32 Adware-Gen spyware. However it declared unsuccessful in the record. Right away, the logs from Avast are not enough to display of what is going on. If I ran Malware, no danger was observed.
Please I need your help to look forward of what is going on.
