Error When Scanning Using McAfee

Asked By Aileen Castaneda 0 points N/A Posted on - 02/02/2012

I get this message everytime I try to scan my computer.

"ERROR HAS OCCURRED. AN UNEXPECTED ERROR HAS OCCURRED DURING YOUR SCAN. CLICK OK TO GO BACK TO THE HOMEPAGE AND TRY AGAIN."

I have been using MCAFEE for a few years already and my current OS is windows 7 64bit. I could not use my account anymore, I don’t know why it asked me to register again. The scan history shows that my latest autoscan was on 10/08/2011. Please tell me what to do.

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• Question Category: Security Software

Best Answer by Michelle Bang

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Answered By Michelle Bang 55 points N/A #114306

Error When Scanning Using McAfee

The error you are getting is due to a confliction. See if you have any other antispyware or malware bytes software installed in your system. These are not letting your McAfee to do the scan.

• You can't access your account if your subscription is ended with McAfee so it is better if you pay for another 6 months or yearly subscription.
• Now there are few things that you can try to solve the problem.
• Remove any software that I said like antispyware and all others like that. After removing see if it runs.
• If it still fails then reinstall the McAfee by removing it completely by following this guide.
• After you do this. Restart your computer and run this exe file.
• hope your error gets resolved after doing these steps.

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• Posted on - 02/06/2012
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Answered By talki rathy 0 points N/A #114307

Error When Scanning Using McAfee

Hi Aileen,

 

I think, your antivirus program is not responding correctly. There may be some file missing. That's why it is happening. You can remove it and install again to solve this problem. Thanks.

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• Posted on - 10/08/2012
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Answered By Margaret G Haley 0 points N/A #114308

Error When Scanning Using McAfee

Hello Aileen,

By performing some common and easy techniques you can fix this issue. Go this Techyv page to more way.

McAfee Antivirus Plus 2011 problem

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• Posted on - 03/20/2014
• Question Category: Security Software