ITunes error: Couldn’t connect to the iTunes Store

Asked By Russel C Brannon 10 points N/A Posted on - 06/24/2013

 

Hi experts,

When I am attempting to connect to the iTunes Store, I see this error. I want to demolish this error message so help me to fix this issue. Thanks.

Error Message: iTunes could not connect to the iTunes Store. An unknown error occurred (11333)

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Answered By Randolph Brownlow 5 points N/A #184201

ITunes error: Couldn’t connect to the iTunes Store

Hello Russel,

In order for you to fix your problem, you could Install the latest version available of ITunes or if you already have it, you should downgrade to a lower version.

Or, another solution for you, is to access this Certificate Link and click Download Certificates. Click on the first link (file entrustsslca.cer). After you have downloaded the file, modify its name (delete the .txt at the end). Double Click the file, select X509 Anchors in order to install this certificate. You should now be able to access ITunes without any problems.

You could also contact Apple Support if your problem is not fixed. Maybe they will assist in fixing it.

I hope you will find this information useful.

Randolph

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• Posted on - 07/20/2013
• Question Category: iTunes