Dropbox could not be sync or connect

Asked By ferdie 10 points N/A Posted on - 06/25/2011

Hi all,

Dropbox on one of my Windows computers all of a sudden decided not to sync or even connect. Files are being uploaded to the web by my other computers, just not this one, and it's not retrieving files from the web either. Unfortunately, I have to use this computer to prepare some of my files before sending to my other computer, so this is really frustrating. Internet connection is active, btw… or I wouldn't be posting this ;-)I have unlinked the account, and uninstalled/reinstalled Dropbox twice. No better. Now it won't let me put in account information to re-link it. Any thoughts?

Thank you!

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• Question Category: Internet Development

Answered By samuel 0 points N/A #128092

Dropbox could not be sync or connect

Uninstall Dropbox from control panel, and reboot the computer. Go into your firewall and remove any rules there related to Dropbox. Then go to www.dropbox.com/account/manage and unlink that computer. Then try a new install fromwww.dropbox.com/install and reinstall.It turns out that it was McAfee Firewall causing the issue. Even though it was set to "Allow" Dropbox, it still wasn't letting anything through. I found out by turning my anti-virus firewall off all-together. When I could all of a sudden access Dropbox, I knew that was the issue. I deleted every rule I thought could be related, then opened Dropbox again and "allowed" to access the internet when prompted.Hopefully you will find this solution works too! Good luck!

 

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• Posted on - 06/25/2011
• Question Category: Internet Development