The Zune software can’t access important data

Asked By Anthony P Pettis 0 points N/A Posted on - 02/22/2014

Hello tech savvy,

I installed Zune in my computer and it was a successful installation. But the problem triggered when I try to connect my phone LG Optimus 7 with the computer. An error pops up when I try to read it. So I tried the method of disconnecting and reconnecting, but no luck. Help please.

READ ERROR

The Zune software can’t access important data on your device. Try disconnecting and reconnecting it.If the problem persists, contact customer support.

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Answered By points N/A #191614

The Zune software can’t access important data

This type of error is quite challenging to solve but possible. Here goes the techniques to solve this issue.

Restart your Zune player. Press and hold the “On/Off” button for 10 seconds.

Also, try to update your Zune to the latest device software. This will fix many issues as well.

Another way to solve this error is to erase the Zune device, and then re-synchronize the content. Just do the following:

1. Start Zune on your PC.

2. Connect Zune player using Zune sync cable with the device.

3. Go to Settings >> Device >> Sync options.

4. From there, press “Erase all contents”.

5. When warning message appears, click “Yes”.

Now just wait and let the task be completed.

Enjoy Zune!

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• Posted on - 02/23/2014
• Question Category: Microsoft Others