Windows has recovered from unexpected shutdown

Asked By 400 points N/A Posted on -


My computer shuts down and reboots randomly and I keep receiving this error.

Windows Error

Windows has recovered from an unexpected shutdown.

Windows can check online for a solution to the problem.

Most of the time, when I left my PC open with its screen saver on, for a few minutes, it will instantly freeze and the error from Microsoft Windows will appear. It has options to check for online solutions but I can't even move the mouse so all I can do is to force close the whole computer by pressing the power button on its CPU.

This happens in no time, and it is totally annoying. What I did to lessen the error from re-appearing is, every time I force close it, then restart it, I'll make sure I will shut it down again properly. Anyway, I don't think that by doing that process helps my computer to stop this error. I want to know if my operating system is corrupted or some boot files of my Windows Vista or the hard disk itself is corrupted. Performing a startup repair by using the installation disk will took me an hour to finish executing.

My laptop is an Acer Aspire 4730z  with Windows Vista Ultimate.  How can I get rid of this error?

Please send me some help.

Many thanks.

Best Answer by Glenn.R
Best Answer
Best Answer
Answered By 0 points N/A #114356

Windows has recovered from unexpected shutdown


Hello Jamey,

Blue screen errors can be caused by unrecoverable hardware or software problems. Please follow the steps below to try resolving the issue:

Method 1: Check for solution

1. Open Control Panel by clicking “Start” and choosing “Control Panel” from the menu.
2. Open “Problem Reports and Solutions” by double clicking the icon.

  • In Control Panel Home mode, open “System and Maintenance” and then click “Problem Reports and Solutions”.

3. Click “Check for new solutions” in the newly opened “Problem Reports and Solutions” window. This feature will help you in finding new solutions based on your problem.
4. If any link appears under “Solutions to install” or “Information about other problems”, open the link and follow the instructions to resolve the issue.
5. If the system is unable to find any solution, close the wizard.

Method 2: Run the System File Checker tool

1. Click “Start” button and type “cmd” (without quotes”) in the search box and click “Start Search”.
2. Right click “cmd” from the list and click “Run As”.
3. In the Run As window, choose Administrator and enter the password if prompted to and click “Continue.
4. Type “sfc /scannow” (without quotes) in the command prompt and press Enter.
5. Check whether the issue is resolved.

Method 3: Restore system to an earlier point in time

1. Click “Start” button, choose “All Programs” and open “Accessories”.
2. Point to “System tools” and open “System Restore”.

Note: You should be logged in as the Administrator.

3. In the System Restore window, click “Choose a different restore point” and click “Next”.
4. Select a restore point from the list that was created before you began to experience the issue, and then click “Next”.
5. Click “Finish”.

Method 4: Startup Repair tool
If you have Windows Vista installation disc:

1. Restart the computer after inserting Windows Installation CD in the CD drive.
2. Press any key if you are prompted to start installing Windows from the installation disc.
3. Choose the language setting and click “Next”.
4. On the “System Recovery Option” menu, click “Startup Repair”. The Startup repair might restart the computer or prompt you to make a choice while repairing the computer.

 If the copy of Windows came pre-installed on the computer:

1. Remove all CDs and floppies from the computer and restart it.
2. If only one operating system is installed on the computer, press F8 as the computer restarts before the windows logo appears. And if more operating systems are installed, choose the one that need to be repaired and press F8.
3. On the “Advanced Boot Options” screen, choose “Repair your computer” option with help of arrow keys and press “Enter” on the keyboard. If the “Repair your computer” option is not highlighted, then the recovery console is not pre-installed on the computer. In this case contact your computer manufacturer.
4. Select the keyboard layout, and click “Next”.
5. Select the username and enter the password, and click “OK”.
6. Click “Startup Repair” on the “System Recovery Options” menu.
7. The Startup repair might restart the computer or prompt you to make a choice while repairing the computer.

Please visit the following web link for more information.

Method 5: If none of the above options work, then the last resort is to install a clean copy of Windows using Windows          installation disc. Please note that, in this case you have to back up all the important data and software and re-install it after installing the new windows.

The following web link will provide information on installing/ re-installing Windows on the computer: Install / reinstall / un install Windows.

Hope your issue will be resolved soon.

Best Regards,

Glenn Richard

Answered By 400 points N/A #114358

Windows has recovered from unexpected shutdown


I followed the method 2, 3 and 4. Then start my computer.

The error stops from appearing.

Thanks a lot.

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