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Category: Windows OS
Type: Question
Author: Carolfhughes
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For some reason, my System Restore wasn’t completed. Here’s the error message:

System Restore

System Restore did not complete successfully. Your computer's system files and
settings were not changed.
System Restore could not access a file. This is probably because an anti-virus
program is running on the computer. Temporarily disable your antivirus program and
retry System Restore.
An unspecified error occurred during System Restore. (0x80070005)
You can try System Restore again and choose a different restore point. If you
continue to see this error, you can try an advanced recovery method. For more
information, see What is Recovery?
                                                                        Run System Restore                     Close

It says that an anti-virus program might be the cause so I turned off Bitdefender Anti-virus which comes with my Bitdefender Total Security and got the same result.

What changes will let me run System Restore?

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# Comment Id: 77691

Hello Carol,

It seems like your antivirus of firewall is blocking the system restore utility from running properly. You will therefore need to do the following:

  • Go to the control panel in the security center and disable the antivirus software as well as the firewall.
  • After that reboot the computer for the settings to take effect.
  • You can try running system restore after that and see if it will run properly.

Make sure that you enable the firewall and the antivirus software after you have successfully run the system restore to avoid malicious programs affecting your computer.