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Hi Experts,

I tried to install Office 2013 Preview. But I failed due the error message

Setup cannot continue because a required file is either corrupted or not available. Run Setup again from the original source disc or download location.

I think it indicates the missing of some files.

But I do not know how to recover them. My configuration is Windows 7 Ultimate 32 bit.

Please help me.

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# Comment Id: 86451


If you're getting that error message, It could be that the installation on your computer is already corrupted.
To fix this, You must delete MS Office completely from your system including the entries from the system registry, reinstall your previous MS Office CD, then reinstall MS Office 2013 preview.
Try to check if that would work.

# Comment Id: 116702

Hi Jaycelin,

This error signifies that the installation files have been corrupted or is missing.

To fix this, I suggest you to install the software again.

If the problem still persists, you may have to download Microsoft office 2013 again, and then try installing the software.

Alternatively, you may even talk to Microsoft support about this. You can contact them with the link given.

Hope this helps!

Drianna allen

# Comment Id: 150401

I don’t think you are using the retail CD if you are encountering this error. This error doesn’t happen if you are installing from a legit source.

It is more likely that you are using an ISO image of Microsoft Office 2013 which is probably downloaded from a different website and not from Microsoft. Or maybe you are using a standalone installer that you also downloaded from a website.

Since the installer doesn’t really works, the file you downloaded might be containing corrupted files. It is always best to download your product from legit source. Here are several locations where you can download and purchase Microsoft Office 2013.

  • Microsoft Office - different ways of downloading Microsoft Office 2013 from its official website. Visit Download backup, or restore Office products.
  • Office 2013 serious about touch and cloud – download Microsoft Office 2013 from Softonic® - Safe downloads and expert advice. Latest version is Professional Plus 15.0.4454.1002. Visit Microsoft Office 2013.
  • Microsoft Office 2013 from – package includes Outlook 2013, Word 2013, Publisher 2013, Excel 2013, Access 2013, PowerPoint 2013, Project 2013, OneNote 2013, and Visio 2013. Visit Microsoft Office 2013.

Sharath Reddy