My Samsung Galaxy S4's battery was completely drained out and the phone turned off on its own. When I turned it back on, it got stuck at the Samsung logo. I tried to wipe out the cache partition, did a factory reset, reseated and recharged the battery, nothing seemed to work. Any good ideas?
Hello,
I believe that you have tried all the possible solution you told in the question. Try those once more, Generally Wiping out the cache partition solves the issue. If it does not solve the issue you have to re-flash the firmware. You will loose all your data but your will start working. Download Kies program and do a emergency firmware restore. You can get it from Samsung customer care support page. The Kies will have the guide built-in which can help you out in restoring the firmware.
Good luck..!!
Based on reports from other users, this problem is likely to happen when there is a problem with the phone’s firmware or operating system or if there are some applications that are interfering with the system’s core processes. The problem is not that severe, though, but there are instances where a factory reset might be needed to bring the device back to its working condition.
Now, if you have a Samsung Galaxy S4 that got stuck on the logo when booting up, try booting the device to Safe Mode. Whenever your device fails to boot up normally, the first thing to do is to boot it up to Safe Mode.
This can help you verify if the device can boot up without third-party applications or if the third-party apps are the ones causing the problem. To boot your Samsung Galaxy S4 to Safe Mode, turn off your phone first then turn it back on. Right after pressing the Power button, continuously tap the Menu key (the button on the left of the Home key).
Once the device boots up, you should see “Safe Mode” displayed on the lower left corner of the screen. If the device managed to boot up in Safe Mode, this means the hardware and the operating system together with factory-installed apps are working fine.
Now, once the phone is up and running in Safe Mode, try to recall the apps you recently installed or the apps you installed prior to this problem. You can’t run third-party apps while in Safe Mode but you can uninstall or remove them. To remove the apps you recently installed, on your phone, go to “Settings” then select “More” tab and then “Application Manager”.
Next, swipe left to select “All” tab. Now, find the apps you recently installed and then uninstall them. You can only uninstall one app at a time. After removing one application, restart your phone and boot normally. See if the phone boots normally. If the phone doesn’t boot, repeat the same steps and uninstall another app until your phone boots normally.
