Product configuration XML is missing
It is the scenario of 27th February. I use to ignore notification and keep using Task Manager. The next day on February 28th, I came up with McAfee Consumer Support and awarded him full control of my computer system so they can sort out the mess I'm facing.
During the procedure I realized the red circle appeared on the ToolBars and Extensions Bar. By the time I've never experience such look. I am clear about it that initially the Add-ons were enabling but not now. While I was viewing the screen showing McHlp 32 exe — Application Error pop-up sign appeared.
At that time I started McAfee Virtual Technician before making interaction with McAfee Consumer Support though the representatives raised the following message:
! Problem: Product configuration XML file is missing — Session ID 37890195
Furthermore, the notification error with McAfere Consumer Support rose up because of lesser RAM while it requires more to done with process. Seriously talking, 512 MB RAM is sufficient to deal with such system.
Though, this really makes no sense to me whether there is a relation between RAM, McHlp32 exe — Application Error, and McAfee Virtual Technician.
Overall, I've got three questions to put on:
1. The McHlp.32 exe – Application Error really exists? The notification contains the following strings.
"The instruction at "0x02fefa2b" referenced memory at "0x02fefa2b".The memory would not be "read".
I'm faced with two options, (a), Click OK to exit the application and (b) Cancel to check application. While I use to click on Nothing which results in termination of Task Manager.
2. If you think McHlp.32 really exists so can you please prompt me whether I've taken right step in previous quiz or not?
3. May I find another way to sort out the XML file for product configuration without increasing the real memory RAM? I think, this question needed to be placed in different category, though, if you suggest so.
McAfee 32-bit Helper has encountered a problem and needs to close. We are sorry for the inconvenience.
– If you were in the middle of something. The information you were working on might be lost.