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Category: Mobile Software
Type: Question
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Hi experts,

My mobile phone availability shows that my phone is update and the mobile product code is 059P355. When I checked the update from zune then an error message appeared. Pease help me to resolve this issue. I already restored my mobile and tried to solve the problem but still problem persist.

Error: An error has occurred: 80072F0D Error: Can’t check for updates right now. Please try again later. An error has occurred. 80072F0D Web help

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# Comment Id: 151252

Hello Rodney,

To solve your problem try the following steps.

1. Create a new user account using your web browser on a computer and have a look if you are able to update then.

If that fails try a different PC.

2.  Try a full reset of the Phone, that might solve the issue. (Attention! Backup all your files before the reset)

3. Reinstall the Zune software.

If this doesn't solve the problem, then the update is not available yet

Regards,

Osborne Percival