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Category: ISPs & Hosting
Type: Question
Author: Alexxconway
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Heard that there's an issue with a virgin mobile broadband stick nowadays specially on mac computers.

It was working before and for some reason you will get an error: "Device not found".

Aside from inserting the stick to different ports of the computer,

Is there any configuration that I should perform?

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# Comment Id: 60715

If the Virgin mobile broadband USB modem stick software displays a Device not found message on your screen even if the USB stick is already connected and attached to one of the USB ports of the computer, it means that the application wasn’t able to detect the device after inserting it. Try disconnecting it again then transfer it to another USB port in the CPU. If it still doesn’t, use all possible USB ports on the computer to detect the device.

If there’s no use of detecting it on your system, try removing the device from the computer’s Device Manager if the device is still available there. If you can’t see the USB modem device there try uninstalling its application from your machine. Doing this will also uninstall the driver for your Virgin mobile broadband USB modem stick. Restart your computer afterwards. After booting, check your computer for any possible errors. Use a disk utility application to check the system. After this, try connecting the USB modem stick again to one of the USB ports on your computer and then proceed on installing its application when asked.

If your system still can’t detect anything, try connecting it to a different computer and see if it works there. If it still doesn’t then the device is really not working. You should replace it then with a new one. But if it works there then your computer’s USB ports need to be replaced.

Regards
Sharath Reddy