Multiple blue screen encounter with my iPhone 5s

Asked By 70 points N/A Posted on -
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Hi,



I was editing a document using the pages app in my iPhone 5s and I pressed the home button. Suddenly my phone would freeze, then my screen became blue and then the phone would  reboot. It happened to me a lot of times and I am looking for someone who can help me fix this. Can anybody help out?

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Answered By 0 points N/A #190159

Multiple blue screen encounter with my iPhone 5s

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Hello Joseph,

This is a known issue in Apple iPhone 5s. The blue screen you referring to is actually called "Blue Screen Of Death" or BSOD in short. This issue is mainly due to Apple iWork apps such as pages(I believe it's the same you were talking about).

What you have to do is to disable your iCloud sync for iWork Apps. This should solve the issue.

Anyway you should call to Apple store and tell them about issue. They should replace your phone straight away..!!

 

Regards

Scurlock Ward

 

Answered By 566800 points N/A #304728

Multiple blue screen encounter with my iPhone 5s

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I don’t think that’s a problem because it is a normal system lock up. It also happens on the computer when resources are very low and you have many programs running. Since you are using an Apple iPhone 5s, make sure no programs or apps are left running in the background because that consumes resources even if you don’t use them.

One stubborn app that remains running in the background even after closing it is the Safari browser. If you frequently use this app to browse the internet, make sure it closes completely. Open your phone’s task manager and check if there are previously used apps that are still running. Terminate all apps you used before that you still see running in the task manager.

Another way is to restart your phone before using the pages app to make sure no apps are running in the background. If restarting your phone doesn’t help, try cleaning your phone with Clean Master.

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