I am having trouble on shared files using windows 7

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I am working on a file that is shared through NAS. My problem is that sometimes when I save a copy of the file and then reopen it later, an error message would appear saying that the file does not exist and then would ask me to save a copy of the file.

All of us who have access to NAS use Microsoft Office 2007 however our computers’ operating systems vary among Windows XP, Windows Vista and Windows 7.

The thing is the ones who are using Windows 7 are the only ones who are experiencing this kind of trouble with Excel.

If I don’t save a copy of the file in the NAS, the other users within the network will be affected.

Please help me figure this out. Thank you. 

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Answered By 0 points N/A #105207

I am having trouble on shared files using windows 7

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Hallo Jasmine,

It seems that there are some compatibility issues that are arising when the document is saved on different versions of the operating system. One thing that I will advice that you check is to ensure that you are saving the documents in the office 97-2003 compatibility format even if you are using the ms office 2007 on all computers.

The computers with XP might not be having the capability to open the document that has been created in ms office 2007 and saved in the  normal format because it may be lacking features that support that format, hence the need for you to save in the compatibility format.

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Regards
Mahesh Babu

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