Fatal error during installation on HP printer

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I was adding a borrowed an all-in-one HP printer to our PC at home when I got this error message, see below.   I almost completed installation when this happened.  I tried to search the web since I wasn’t that techie and didn’t find any guide.   So I turned to this forum because someone might be able to guide me thru on how to install the printer.  Please help.

E:Setuphpzmsi01.exe -m instantshare  -f C:WINDOWShpoins03.dat  -l ENU

Fatal error during installation

 

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Best Answer by Clair june
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Answered By 0 points N/A #105223

Fatal error during installation on HP printer

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Hi,

The printer software version that you're using may be for a different operating system, hence it failed to finish installation and gave you that fatal error message. Try and check if the installation media lists your operating system as one of the supported operating systems.

 

If you downloaded the installation software from the printer manufacturer's website, try and download the file again. The installation file that you have may be incomplete and missing some important files needed to complete the installation. After downloading try installing the software again.

 

Thank you. Hope it helps you out with your predicament.

 

Clair june

Answered By 0 points N/A #105224

Fatal error during installation on HP printer

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Hi Nelly,

You are receiving that error because the CD you are using to install the printer drivers from is corrupt or does not have the correct drivers for that particular printer. May be the CD you are using has got some scratches that might have been caused by mishandling the CD, for instance dropping it on the ground or touching its lens hence the DVD drive cannot successfully read the data from the CD.

Ensure that you are installing the right drivers for that printer because if you try to install say hp drivers on a dell printer then it will not work.

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Regards
Mahesh Babu

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