N/APosted on - 07/20/2016
I am learning about the Help Desk Software and I have seen that there are many Help Desk Applications that a user a find online. So, what factors differentiate the Best Free Help Desk Software from the others?
Factors That Determine The Best Free Help Desk Software.
Help Desk Software is used widely by many people and Organizations. Depending on the type of user, the factors deciding the quality of the software also differ. But, there are some crucial factors that make your mind up for the Best Help Desk Software.
1) A good Help Desk application has some Frequently Asked Questions in its database. Whenever a customer makes a query that matches a particular FAQ, then the Software, itself provides the solution without taking the problem to the Technician.
2) Some Programs come with Scheduler. This feature is very helpful for the Technicians. They can plan their work, set reminders to deal with a particular ticket.
3) In some applications, the Administrator can integrate their task with their Mobile Phones to respond to the queries at any place or time.
4) The technology of Remote Computing in the Help Desk Application allows the Technician to Remotely Access the Customer’s Computer to solve their issue.