Asked By
Jon Albus
10 points
N/A
Posted on - 12/09/2011
I was installing the latest version of Kaspersky Internet Security to my computer. My problem is I could not activate it. An error dialog says that the number of activations using this code exceeded. I hit fix and reinstall button but it gave me the same result. How could I get a different code? Or how would I deal with problems like this?
Thanks for your help.
Kaspersky Internet Security
Number of activations using this code exceeded.
Error while activating Kaspersky Internet Security
Hello Jon Albus,
There are only two reasons for such an error on Kaspersky activation.
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The First reason may be which I am sure is not the case here is that the software Licensed key is pirated.
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The second reason, which in your case may be happening, is that the Activation keys used by you are already entered and registered in the KL database. And once the key is recorded / registered in their database these keys can never be used again.
It is a possibility that when you upgraded your version to the latest, you were supplying it with the same keys you have used for registration of your original version, and KL database is not recognizing it as the same owner.
You have to go to their support page and open a support ticket, informing the issue to the KL support, and they can either refresh your activation keys, or provide you with new keys, BUT contacting support is the only viable option.
You have to supply them the following information:
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Date and place of purchase.
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Activation code/key file number.
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Info about the owner: name, surname, e-mail address.
PT
Error while activating Kaspersky Internet Security
That error means the activation code you used to activate your copy of Kaspersky Internet Security is invalid. You may receive this when activating a Kaspersky product. The error can be triggered in cases when you are trying to activate your Kaspersky product using a now invalid activation code. This can happen if the activation code you used came from the ones shared on the internet.
To fix this, you can buy a valid and commercial activation code from the Kaspersky E-Store or from other Kaspersky Partners. If you verify that you are activating your Kaspersky product with a valid commercial activation code but you still receive “Number of activations using this code exceeded,” you need to contact the Kaspersky Lab Sales Department from the region where you purchased the activation code.
When contacting them, you need to provide the following information:
- Date and place of purchase
- Activation code/ key file number
- Info about the owner: name, surname, e-mail address.
