Hi,
This morning I noticed this error message showing on my security software “Win32/FakeIE”. I am using a CA internet security suite plus V7 on my computer. It also says false positive.
I just got this software installed few weeks ago and I just don’t know what to do with it.
I’m quite scared to touch it because I might not be doing the right thing here. Help me please ASAP!
Hi! Annette,
You are getting the false positive message from computer associates "Internet Security Suite" means you are getting an infection alert for a legitimate data or program in your computer.
There is nothing wrong with your computer, what could have happened here was that the virus update was pushed at the same time your Malware scan is doing its updates. This process could detect activity of a legit file as a Malware. Your computer was probably running its usual product update alongside with the Malware update running. What you need to do is to disable heuristic scanning.
After this process you should not be getting false positive messages when you are doing signature updates. Please contact CA technical support team if your are still getting the same error message after performing above steps.
I hope this solution works for you.
Hi! Annette,
When Malware is updated, the process of virus detection begins and the legitimate files are often detected as Malware. Heuristic scan shall be disabled so the false positive pop up do not appear again.
To turn off the Heuristic scan, you can try the following steps.
