Cannot encode RealAudio and RealVideo using RealPlayer

Asked By 30 points N/A Posted on -
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Hi,

I am trying to encode my RealAudio and RealVideo but I am getting the following error message saying ‘This document is not a RealAudio Or RealVideo document’.I am using Windows XP SP2 so tell me how can I resolve this issue? If you have any idea please share with me. I would be grateful to you. Thanks in advance.

RealPlayer

This document is not a RealAudio Or RealVideo document.

For more information, please see Error 11 at: http://www.real.com/help/errors

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Answered By 0 points N/A #171127

Cannot encode RealAudio and RealVideo using RealPlayer

qa-featured

Hi Simon,
The error is because the extensions of the RealAudio and RealPlayer are different.
The solution to it is:
1) Open the 'Control Panel'
2) Set the extension system values to 7.5.x or 8.0.x
3) Restart the computer. Rebuild the desktop when the system restarts by holding the option and command keys
4) Select 'Open Location' from File menu in RealAudio and RealPlayer.Enter the official web address for services.
5) The files are with extension .rm, .ra extensions and can be encoded in RealAudio and RealPlayer

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