Broken MS Office Document Cache

Asked By 80 points N/A Posted on -


I have been using Microsoft Sharepoint to share my documents with my friends.

When I try to navigate a document and try to edit it using Microsoft excel, the excel opens successfully and the document that I was trying to navigate starts to download but then suddenly an error message pops up on the screen. The error says:

Could not open ' Documents/sales figures.xlsx'

I tried to navigate other documents as well, but all end up in the same error. The solution I could think of was to delete the document cache using the upload center following all the instructions given by Microsoft. In doing so, I am met with another error on my screen.

The screenshot of the error is as follows:

An error occurred while accessing the Office Document Cache. Close and reopen the Upload Center to try again. If the problem persists, move or delete the cache in the Upload Center settings dialog box.

If anyone can please shed some light on this issue, I'll be really thankful to you.

Waiting for your suggestions and comments

Kindest regards

Best Answer by Adish Pescadero
Answered By 0 points N/A #193245

Broken MS Office Document Cache


Hello Hall,

What Microsoft Office are you using?  

Are you using Microsoft Office 2007 or Microsoft Office 2010 or any other ?

I get this problem some years ago, so i can not remember exactly what i did to fix it.

But you should first try uninstalling your entire Microsoft Office. Then restart your computer and installing it back again. 

Let me know if you still getting the problem.


Best Answer
Best Answer
Answered By 0 points N/A #193246

Broken MS Office Document Cache


Hello again,

In your case, you will need to manually create a new cache by renaming your existing cache. In this way, you can open any office documents you uploaded in MS SharePoint.

N.B.: Any uploads that are pending will be lost if you manually modify the Office Cache.

To modify the cache, follow the steps provided below:

1.     Close all the Office related programs

2.     Open the "Task Manager". You can do it by pressing Ctrl + Shift + Esc keys or by right-clicking the task bar and selecting "Task Manager" from the menu.

3.     Click on the "Processes" tab.

4.     Select MSOSYNC.EXE

5.     Click "End Process".

6.     Close the Task Manager.

7.     Go to "Folder Options" from the Control Panel and select "Show hidden files and folders"

8.     If you are using windows 7 or Vista, go to USERNAME from your Desktop. Example: David. If you are using Windows XP, go to My Documents.

9.     Open AppData

10.   Open Local

11.   Open "Microsoft" followed by "OFFICE"

12.   Open the folder named "14.0"

13.   Rename or delete the "OfficeFileCache" folder.

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