AppHang Error on newly-installed MS-Word 2010

Asked By 20 points N/A Posted on -

I have a new Dell laptop with Windows 7 Home Premium running on it. I installed MS-Office 2010 for few days now. When I started using MS-Word, I am receiving an AppHang error while trying to exit the program. The error is stating: Problem Event Name: AppHangXProcB1 and waiting on Application Name: csrss.exe. Firstly, I don’t have an idea what this problem is all about and secondly, I am using a new laptop and the Office is also newly-installed. How can I fix it?

Answered By 0 points N/A #120585

AppHang Error on newly-installed MS-Word 2010


Is the ms office that you installed a full version or the trial version? Because if it is the trial version then there could be possible problems with its database, and therefore I will advise you to do the following:

  • Get a full version of the application and install it, make sure that the copy is licensed and has been approved my Microsoft to work well.
  • Otherwise you may consider replacing the ms office 2010 with ms office 2007, which is not badly off as compared to ms office 2010. Offers functionalities close to those of office 2010 and therefore you will not miss a lot when using it.

Just go to the control panel and remove the ms office 2010, and then install ms office 2007, or you may try reinstalling ms office 2010 and see if that may work.

Thompson Locker


Answered By 573075 points N/A #309367

AppHang Error on newly-installed MS-Word 2010


The problem seems to be caused by the “csrss.exe” file which handles the GUI shutdown. Because you are exiting Microsoft Office Word, “csrss.exe” probably took too long to respond in shutting down the Microsoft Office Word GUI that’s why the error was triggered. The “csrss” in the program’s name stands for “Client Runtime Subsystem.” The “csrss.exe” is a component of the Windows NT series of operating systems.

The program is included in Windows NT 3.1 and higher and it provides the user mode side of the Win32 subsystem. Since most of the operations of the Win32 subsystem have been moved to kernel mode drivers in Windows NT 4 and higher, the “csrss.exe” is the main responsible for the GUI shutdown and Win32 console handling.

This program is very vital to the system operation and should not be terminated. Doing so will result in system failure. The “csrss.exe” is called together with “winlogon.exe” on Windows startup. If one of these two files is corrupt or cannot be accessed, it will cause the NT kernel to shut down the startup process resulting to a BSOD or Blue Screen of Death.

If you receive an error related to the “csrss.exe” program, restart your computer and try again. If the problem continues, uninstall and reinstall Microsoft Office Word then see if it works.

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