Adobe Illustrator CS4 not responding, help please!

Asked By 10 points N/A Posted on -

What should I do if an error message is telling me that my Adobe Illustrator CS4 is not responding? This is the only Adobe application that is having a problem. The rest are working properly. Adobe Illustrator hangs up and does not respond whenever I am trying to open it.

This error occurred after upgrading my Operating System to Windows 7 64 bit. After installing Adobe CS4 Web Premium in it, all Adobe applications work well without a problem except this Adobe Illustrator. I don’t think it is not compatible with Windows 7 64Bit is it? I need some help from IT Professionals out here.

Adobe IIustrator CS4

Adobe IIustrator CS4 is not responding

If you close the program, you might loose  information

Close the program

Wait for the program to respond

Best Answer by Thompson Locker
Answered By 0 points N/A #121042

Adobe Illustrator CS4 not responding, help please!


Hi Markie Times,

You can try to re-install the Adobe Illustrator CS4, high percentage of problems regarding “program not responding” are re-installing. But if that solution still doesn't work try a cleaner tool, go to this site for this one: 

You can check also the event viewer on your computer to see what error or what is the problem why the installation didn’t work, by doing that, you can have an idea how to solve your problem. If you don’t know how to go to your computer's event viewer, go to Control panel -> Administrative tool ->event viewer.

By the way, check your software if it is compatible to install in a 64 bit O. S. If your software can run only in a 32 bit, you cannot install it to a 64 bit and maybe that’s your problem.

Best Answer
Best Answer
Answered By 0 points N/A #121043

Adobe Illustrator CS4 not responding, help please!


You should check just to be sure that indeed the adobe illustrator CS4 is compatible is compatible to the windows 7 64 bit that you have installed and stop assuming that is not, because that could be the possible cause of the problem. In case it has compatibility issues you need to get a version that is meant to work on 64 bit window 7 operating system.

To verify if adobe illustrator is compatible to the operating system you are using is easy. In case you have the setup application on a CD, you just need to check its specifications for the system it can work on by viewing the cover of the CD. But in case you downloaded it from the internet, you will need to view the manual that came with the download or the readme file; it should be having those details.


Thompson Locker

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