Windows Live Messenger has encountered a problem and needs to close

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For the last few days I have been troubled with my ‘Windows Live Messenger’. In my MSN, I am getting an error which says,

Windows Live Messenger has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Windows Live Messenger.

We will treat this report as confidential and anonymous.

The screen shot of the error message is attached hereby.

Windows Live Messenger has encountered a problem and needs to close.

I need help.

Please help me.

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Answered By 0 points N/A #148975

Windows Live Messenger has encountered a problem and needs to close

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Hi Jhonny,

It seems that the files associated with Windows Live Messenger are corrupt. You will need to do a clean uninstall before installing it again. Once you have uninstalled the program, remove the temporary files and folders. Go to Start, click Run, and type in “cleanmgr”. Next is to remove the cache and registry keys.

  1. Go to Start.
  2. Click Run.
  3. Type in “Explorer”.
  4. Click OK.
  5. Go to Tools.
  6. Click Folder Options.
  7. Go to the View tab and advanced settings list.
  8. Select “Show hidden files and folder” under Hidden Files and Folders.
  9. Uncheck “Hide extensions for known file types”.
  10. Click OK.
  11. Go to My Computer.
  12. Go to the Local Disk (C:).
  13. Go to Document and Settings.
  14. Go to the folder under your username.
  15. Go to Local Settings.
  16. Go to Application Data.
  17. Go to Microsoft.
  18. Permanently delete Windows Live Contacts Folder.
  19. Run the command prompt.
  20. Type in these commands:
  • "REG DELETE “HKLMSoftwareMicrosoftWindows LiveMessenger” /f"
  • "REG DELETE HKCUSoftwareMicrosoftMSNMessenger /f"
  • "REG DELETE “HKCUSoftwareMicrosoftWindows Live Communications ClientShared” /f"
  • "REG DELETE HKCUSoftwareMicrosoftIdentityCRL /f"

Restart the computer, do a Windows Update, and reinstall Microsoft Live Messenger.

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