While trying to establish a connection from an outside the firewall

Asked By Joemar Montes 40 points N/A Posted on - 03/21/2012

While trying to establish a connection from an outside the firewall, our clients were encountering the following error:

Live Meeting cannot connect to the meeting. 

Join Error

Live Meeting cannot connect to the meeting.

Wait a few moments, and then try to join the meeting again.

If you still cannot connect, contact your administrator or technical

 

support.

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• Question Views: 961
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• Question Category: Firewalls

Best Answer by Scott Douglas

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Answered By Gideon Yasti 15 points N/A #121352

While trying to establish a connection from an outside the firewall

Hi,

You can establish your connection easily by turn off the computer’s firewall.

Here following the tips for you to solve this problem:

• At first click on Start Button which is located at the bottom corner in your laptop or desktop monitor.
• Then select Control Panel and then a new window will display.
• Now select Windows Firewall from that window.
• Again a new window will come and then select Off (Not recommended) under General tab from that window.
• And then press ok on that window.
• Let you try to establish your connection again. 

Hope it will work now.

Thanks.

About Gideon Yasti

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• Posted on - 04/23/2012
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Answered By Scott Douglas 5 points N/A #121353

While trying to establish a connection from an outside the firewall

Hi,

There are several reasons for this issue.

1. Service is not listening on port 443

If the cause is occurred because of this reason. You should update your office communication server.

2. Didn’t allow for anonymous participants when the session started.

If the cause is occurred because of this reason. Please open ms office outlook application and click calendar. Then you can find the Conferencing section. In  this section choose Anonymous in the Access list.

3. Server is not configured to use an external URL.

If the cause is occurred because of this reason then you  have to go to the following link to solve this issue.

https://support.microsoft.com/en-us/help/938288/error-message-when-you-try-to-use-the-live-meeting-console-to-connect

 

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• Posted on - 12/11/2012
• Question Category: Firewalls