Failed to Update Ad-Aware Anti Virus

Asked By mark_fassy 980 points N/A Posted on - 07/17/2011

Hi people,

I am having a problem updating my anti virus application, I am using Ad-Aware, when I click on the button update, error message pop up, please see below the error message.

Update

SSL download failed

Suggested Action

Run Webupdate

When I read on the error, it tells me to Run Webupdate, as I remember, what I am doing is already a web update, I am so confused, that is why, I scanned my computer for some virus that might ruined my system, but no virus was found, I also restarted my computer to get a fresh start, but still I can't so some updates,

Please help me with this post, thanks people.

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• Question Category: Anti-Virus Apps

Best Answer by bella

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Answered By bella 0 points N/A #122489

Failed to Update Ad-Aware Anti Virus

Hello Mark,

Firstly, check that your internet service is surely working?

The procedure to fix this problem is below here,

Go to the Ad-Aware > Navigate > Proxy Settings Menu > Enable Proxy > Enter URL or your Proxy Server > Save the Settings, then try the webupdate again.

If you still counters a same problem then, Turn off all the security Software's > Restart Ad-aware > Click webupdate < Configure Ad-aware network access.

Hopefully this will work and would not see this error message again.

Take Care

Regards.

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• Posted on - 07/18/2011
• Question Category: Anti-Virus Apps

Answered By Janine08 5 points N/A #122491

Failed to Update Ad-Aware Anti Virus

Hello,

I had the same problem. I have Norton security. I allow https://www.adaware.com/ to exit/come in with SSL in Norton.

Internet security/firewall/configure/advanced/general tools/in bloc access to SSL.

The updates don't go through www.lavasoft.com.

Does Norton allow you to use wildcards in the URLs you allow?

If so, please add lavasoft.com to the allowed connections list.
 

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• Posted on - 07/22/2011
• Question Category: Anti-Virus Apps