Hello everybody,
I am having Blackberry Curve 9300 and today it gave me an error message "error 507: reload software" and after that it is showing the message "device is locked". It is giving options: unlock, emergency, cancel but when I click unlock, it is not asking any password or doing anything.
Did anybody experience this problem before? Is there a way to overcome this issue? Someone please help me. Thanks in advance for your help.
Unable to unlock my Blackberry phone
Jerry,
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Assuming that you have Desktop Manager software v 6.0 to 7.0
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Do this:
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1. Remove the battery from your 9300
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2. Connect the BB to your computer using the USB cable
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3. Once prompted to the Menu, click on Update
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4. Click GET UPDATE. If there are no updates, click on VIEW OTHER VERSIONS and manually select the version you need to install
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5. Choose to enter your email to receive update notifications where available if you decide to
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6. Reinsert the battery removed before
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7. Click on "Install Update" and wait.
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Maybe there will be a prompt to activate the wireless option. Do it if so
Hope this helps
Riley
