Unable to open your default e-mail folders

Unable to open your default e-mail folders

Hi,

It can be your SMTP settings, or it can be the encryption type for outlook itself and the exchange server.

1. As per most blogs, and also a tested troubleshooting step, you can try to delete the profile, and recreate it. Recreating the profile will help the system connect to the exchange server. If you’re using Outlook 2003, this is a manual process. Click Start, and then click Run.
2. Copy and paste, or type the following command in the Open box, and then press ENTER.

Control Panel

1. Open the Mail Setup dialog box. For Windows 7:
   • If Control Panel is in either Large icons or Small icons view, click Mail. The Mail Setup dialog box appears.
   • If Control Panel is in Category view, under View by, click to select either Large icons or Small icons, and then click Mail. The Mail Setup dialog box appears.
2. In the Mail Setup dialog box, click Show Profiles.
3. On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
4. In the Profile Name box, type the name that you want to use for the new email profile, and then click OK.
5. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
6. Click the appropriate server type for your new email account, and then click Next.
7. Type your account information in the required boxes, and then click Next.
8. Click Finish, and then click OK.

But with 2007 and higher versions, it’s just a click away so I suggest that you do this first. Not only will you realize if your settings with the SMTP server are correct, it will also give you a new OST file, which leads to one other thing you can try.

Deleting the old OST file in your Outlook folder in the mail options will set the system to getting new information from the exchange folder. If you’re using Windows OS, just go to Microsoft Outlook folder in your drive and find the old OST file. Deleting this and re-launching outlook will give you a new folder and update your email folders.

Also, have you tried opening your OWA? If it’s working properly, then your settings should be okay. Try uninstalling and re-installing outlook. It’s one of the recommended steps in the Windows website.

Hope this helps. Enjoy!