Unable to Import .AVI File in Adobe Encore

Asked By 0 points N/A Posted on -

I created a video with surround audio. I rendered the video with Media Encoder CS5 with .avi file. The surround audio setting is set to 5.1. Then I launched Adobe Encore and start anew project. I am trying to import the .avi file that I just created but I encountered an error message:

Adobe Encore

Could not import file Randpocalypse.avi.

More than two audio channels for this type of encoding is not supported.


How to fix this error? And what particular audio channels that are not supported? Please send me some ideas. Thanks.

Best Answer by Tim Lahaye
Best Answer
Best Answer
Answered By 10 points N/A #199786

Unable to Import .AVI File in Adobe Encore


First please verify that your avi file must is either pal or ntsc resolution.

Encore couldn’t trans code 5.1-audio to AC-3 dolby digital-sound, it could create 2.0 Stereo only. Also the latest version is CS6 and it should allow multiple channels. From CS6 it does now support DTS-HD MAS. You need to burn a disc before being completely sure.

Answered By 578830 points N/A #121200

Unable to Import .AVI File in Adobe Encore


Yes, that’s right. For the AVI file format you selected as the container format of your file, Adobe Encore can’t process the file if it is encoded with more than 2 channels like what you set on the file, 5.1 surround audio. At first, I was thinking of re-encoding the file using 2.1 surround channels but this would also lead to another error because surround 2.1 has 3 channels: left and right channels for the “2” plus a subwoofer channel for the “.1” that completes the 2.1 surround channel.

To fix your problem, you have no other option but to re-encode the file using the correct channel: 2.0 channel stereo system. This is the appropriate channel for your file because it has only two channels: left and right channels powered by a stereo amplifier or receiver. In a 5.1 channel system, it actually has 6 channels all in all.

It has left and right channels for the stereo system, a center channel for the movie dialogs or music vocals as well as onscreen sound, another left and right channels for surround sound and special effects, and the sixth channel is for the “.1” which is the additional subwoofer channel that adds Low Frequency Effects or LFE.

LFE adds special effects on DVD movie soundtracks and extremely low bass for music sources.

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