N/APosted on - 09/24/2012
Tell me more about call center optimization. I just want to venture and know more about this call center optimization because being a call center agent is a great job. Can you give me some links about call center optimization such as blogs or forums that can help me more to understand the flow? Ideas and opinions will help me a lot. Thank you
Tell me more about call center optimization.
For call center optimization, you may visit these sites.
IBM | IT Services | Contact center optimization – offers the following contact center optimization services:
Self service assessment;
Contact center consolidation strategy;
Contact center strategy;
Contact center diagnostic;
Telephony integration assessment;
OpenSpan® – Where people and technology meet – they can help in improving the quality and performance of your call center in a matter of days or maybe weeks. Offers free customized user process improvement assessment and report.
VPI | Call Center Optimization – can help in reducing operating costs through automation of QA and Performance Management processes. Helps maximize the operational efficiency simply by dividing the workload between virtual and live call agents.