Starting Video Chat on Skype caused BSOD

Asked By Jessie Mccranie 110 points N/A Posted on - 04/25/2011

Hi, need help with Skype. When I go on a video call, it crashes and gave me a blue screen. I would need to restart the machine to fix the problem.

This only happens when I go to Skype video. I have updated the video driver and still the same.

I am running Skype 5.3.

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• Question Category: Misc Software

Best Answer by Tabatha Sailer

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Answered By Lonnie Pella 0 points N/A #88275

Starting Video Chat on Skype caused BSOD

There's a big possibility that you might be using Realtek HD Audio Control Panel. It starts automatically when it loads to your desktop. To stop this, Go to Start > Run > type "msconfig" > Ok.

Click startup tab > locates RTHDCPL.EXE and uncheck. Restart the computer and that should fix the blue screen with Skype video.

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• Posted on - 04/25/2011
• Question Category: Misc Software

Answered By Jessie Mccranie 110 points N/A #88276

Starting Video Chat on Skype caused BSOD

I don't have RTHDCPL.EXE on the startup tab.

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• Posted on - 04/25/2011
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Answered By Tabatha Sailer 0 points N/A #88277

Starting Video Chat on Skype caused BSOD

Uninstall the current version and install an old version. I have tried this old version and no blue screen showing up on Skype video.

The old Skype version is 4.1.0.136. Click the link below to start the download.

Tell me if this works for you.

http://www.oldapps.com/skype.php?old_skype=83?download

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• Posted on - 04/25/2011
• Question Category: Misc Software

Answered By Jessie Mccranie 110 points N/A #88278

Starting Video Chat on Skype caused BSOD

Reinstalled the old version of Skype.

So far no blue screen on Skype video.

Thanks!

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• Posted on - 04/25/2011
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Answered By Lonnie Pella 0 points N/A #88279

Starting Video Chat on Skype caused BSOD

Excellent. I'm just adding one possible screenshot since there are a lot of possibilities.

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• Posted on - 04/30/2011
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Answered By Jessie Mccranie 110 points N/A #88280

Starting Video Chat on Skype caused BSOD

Sure.

Thanks for all the help.

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• Posted on - 05/04/2011
• Question Category: Misc Software