“Scanpst.exe” error message in Outlook

Asked By 0 points N/A Posted on -


Today is a real bad day. I came to the office only to see that my Microsoft Outlook has crashed somehow. I cannot send/receive my emails. Whenever I double click the Outlook Icon, an error occurs.

I have a snapshot of that error message. That message also suggests a solution to use some kind of repair tool. I tried that tool and ran scanpst.exe but nothing happened. The same message comes up when I clicked Outlook again.

Can somebody tell me what is wrong with my Outlook and how can I fix it ?



Microsoft Office Outlook

Cannot start Microsoft Office Outlook. Cannot open Outlook

window. The set of folders cannot be opened. Errors have been

detected in the file

C:UseNameAppDataLocalMicrosoftOutlookOutlook.pst. Quit

Outlook and all mail-enabled applications, and then use the Inbox

repair tool (Scanpst.exe) to diagnose and repair errors in the file. for

more information about the Inbox repair tool, see Help.


MAP132.DLL is corrupt or the wrong version. This could have been caused by installing other messaging software.

Please reinstall Outlook.

Answered By 0 points N/A #80980

“Scanpst.exe” error message in Outlook


First and foremost make sure outlook version is fully updated, you can use Microsoft update to do this. In case the problem persists.

Start Microsoft outlook in safe mode, this can easily be done by typing a command, "outlook.exe /safe" in 'run' on the start menu.

This will solve the error and you will be able to start your outlook properly. But if it fails the you will have to check whether some of your add-in are corrupt.


After you start outlook in safe mode disable all the add-in's and start your outlook again.

Enable the add-ins one by one as you restart your outlook, when it fails to start, that add-in is corrupt, and you should uninstall and reinstall it. 

Good luck.

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