Problem when trying to factory reset a Tablet

Problem when trying to factory reset a Tablet

Hi !

You can recover your Gmail account by using Recovery Account Forgot Account choosing Enter your recovery email address or Enter your recovery phone number. If you can't recover your account you will have to do a hard reset on your tablet.

You can make hard reset following the next steps:

1) Shut down the tablet

2) With the tablet closed, press both volume buttons and power button simultaneously. Do not let go until screen opens.

3) You should open a screen where recovery will start and with the volume key down, you can select "wipe data"/ "factory reset"

4) With the Home button select the action ahead and wait.

Problem when trying to factory reset a Tablet

Try to factory reset it in Recovery Mode. If you have other problems with your phone, try factory resetting it from Recovery Mode. With the phone completely off, press and hold the Volume Up, Home, and Power buttons simultaneously until the logo appears. When the logo appears, release the Power button but continue holding the other keys.

When the Android System Recovery screen appears, release all buttons. To navigate between the options, press the Volume Up/Down buttons. To select or Enter, press the Power button. Now, press Volume Down and go to “wipe data/factory reset” then press the Power button to select. Next, press Volume Down and go to “Yes — delete all user data” then press the Power button to select.

Android will begin clearing your phone’s data so just wait. When it is finished, go to “reboot system now” and press Power. Note: before doing this, backup your phone’s data to the memory card and then remove the memory card and SIM card from the device.