Problem with adding new contacts in Skype

Asked By Maria P Gibbs 10 points N/A Posted on - 07/06/2014

Hi there, I just installed Skype. I am a new member to Skype. I logged on to Skype without any problem. I didn't add any contacts till now. When I am trying to add new contacts or getting Facebook contacts to Skype it is showing this error message "Check your internet connection". My internet connection is working fine. I checked my firewall settings and it allowed Skype. Please someone help me out on this issue. Thanks a lot guys!
 

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• Question Category: Skype

Answered By Scurlock Ward 0 points N/A #191317

Problem with adding new contacts in Skype

Hello Maria,

Please find the work-around for above issue. Try each step and see if the Issue is gone.

1. Reset Internet Explorer : Skype uses IE engines to access, so there might be an issue in IE. See whether you are able to browse using Internet Explorer. 

2. Clear Temporary Files of Internet Explorer

3. Temporary Disable your anti-virus and Firewall: Only try to access Skype after that and re-enable again, Browsing without Anti-Virus can introduce virus in your system.

4. Uninstall and reinstall Skype again: When uninstalled; run a software like CCleaner, So it will remove all the remaining traces of installation.

-Regards

Scurlock Ward

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• Posted on - 07/14/2014
• Question Category: Skype