MCafee Endpoint Encryption does not accept my password
I have McAfee Endpoint Encryption installed on my HP 8460p that has a Windows 7 64 bit Operating System. I use this application to encrypt the hard drive of my new computer. Everything was working fine before, and then an error pops up.
Bios startup on the computer is okay, and then the encryption for HP Protect Tools box appears asking for a username and password. I entered my password and pressed enter to continue but an error pops up saying
"McAfee Endpoint Encryption returns error code EE0F001 – Token authentication parameters are incorrect. I tried to use an incorrect password and I get an error code EE0F0014 – Incorrect Password Entered. "
I tried the recovery function. All of the options do not do anything (SPEmRecToken.xml, SPPwdResetToken.xml, SPSystemBackup.xml). I have sent an error report to HP and unfortunately I haven't received any feedback from them.
I have called them for a week now but I cannot get through their lines. I cannot access the hard drive as of the moment. How can I access the drive? Does anybody know a solution to this?
Please help me.