Log in issues with Laptop

Asked By 40 points N/A Posted on -

Hello! Sometimes when I log in from my laptop, it takes more time than the usual amount of time it takes to log in. After it logs in, the background is changed to black, the interface seems like the one from an old window like windows 98 and a message pops up on the bottom right corner of my screen. Following is the message "Failed to connect to a windows service. Windows could not connect to the System Event Notification Service service. This problem prevents standard users from logging on to the system. As an administrative user, you can review the System Event Log for details about why the service didn't respond" I am a windows 7 user, any reasons why this happens with my laptop? Thanks in advance for help!


Answered By 5 points N/A #180782

Log in issues with Laptop


Below are 3 suggestions to fix the error:

  1. Clearing faulty Font Cache Files:

    • Click on the “Start” button
    • Click on “All Programs”
    • Click “Administrative tools”
    • Double-click “Services” and locate the “Windows Font Cache Service” in the right pane
    • Right click on it, and click on “Stop” in the menu.
    • Click on the following file location (hidden files must be able to be displayed) C:WindowsServiceProfilesLocalServiceAppDataLocal
    • Look for the file named FontCache-System.dat and rename it to FontCache-System.old
    • Restart the laptop


  1. To check if the System Event Notification Service is running.  To check this, do the following:

    • Click “Start”
    • In the search box type Services
    • Right-click on “Run as Administrator”
    • Look if the following services has the following settings

System Event Notification Service            Started                 Automatic

  • If it is set to start at Automatic, you can try installing a fix here


  1. Click “Start”>type netsh (in the search box)>”Enter”.  Type winsick reset>”Enter” and restart the laptop

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