Java Plug-in Fatal Error, any help here please?

Hello Good day and I am working under Hyperion web analysis and now I delivered an end product, but the problem here is that my customers are always facing issue at the time of launching the application using URLs and web analysis URL is followed as.
- https://<VIP>/WebAnalysis/WebAnalysis.jsp
And this can also be done by navigating the tools to links and then web analysis studio. Any solution will be greatly accepted Thank you.
Error:
Java(TM) Plug-in Fatal Error
Several Java Virtual Machines running in the same process caused an error
OK
