ITunes not able to sync music from Ping.com

ITunes not able to sync music from Ping.com

Hi,

Your problem occurs from using iTunes on Windows. To troubleshoot connecting your iPad, iPod or iPhone, make sure you have access to the administrator account on your computer. 

Do you have the latest version of iTunes? If not get it from here, latest version.

You have to reset your sync history as follows:

1. Detach any device connected.
2. Open iTunes.
3. On the Edit Menu, select Preferences.
4. Select Devices.
5. Select Reset Sync History.
6. Reattach your device.

If this resolve your issue, then do the following to sync your device:

1. Do the stated steps above to reset sync history.
2. On the Device tab of iTunes, select Info tab.
3. Go to Advance section by scrolling down and select Contacts or Calendar under “Replace Information under iPhone/iPad/iPod touch”.
4. Select apply.

If the issue persists and you know your data are on your device, do the following:

1. Clear your contact and calendar Outlook data.
2. In the Device tab of iTunes, select info tab.
3. Go to Advance section by scrolling down and select Contacts or Calendar under “Replace Information under iPhone/iPad/iPod touch” and make sure contacts and calendar is not selected.
4. Selectively apply.

Unplug all devices

Unplug all USB devices except for the IOS device, keyboard and mouse. Restart your computer and test.

Check your security software.

Do the updates and reconfiguring. Follow steps in iTunes for Windows Software troubleshooting. If needed, disable and test. If the issue persists, check your security compatibility.

Resolving Windows Sync

Lastly, if the issue persists, create a new user account on Windows to check if the issue is due to account user. Try to sync your device using the new account. If this resolve your issue, try to follow this troubleshooting article link to resolve user account issue, "If you are able to sync while logged in with a different Windows user account".