It Help Desk Software Open Source

Asked By 150 points N/A Posted on -
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When a firm faces problems like frustrating customers, violating SLA’s, misplacing tickets etc. it has to improve. For this you need software which may be expensive. To save money there are open source software. Brief about It help desk software open source?

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Answered By 15 points N/A #90654

It Help Desk Software Open Source

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OPEN SOURCE SOFTWARES:

1) USER VOICE When a firm gets a lot of suggestions for improvement and require a way to organize, process the advice then they should use this software.

FEATURES:

  • Integrated with Facebook.
  • Helps the customer care to know how to improve.
  • It suggests searches as typed by the user.


PROBLEMS:

napEngage is required by the chat.

2) FRESHDESK FEATURES:

  • Prioritize certain clients on the basis of SLA policies.
  • Turns the tickets and emails into articles.
  • 16 different languages are used.
  • Can be accessed via sites that are mobile friendly.
  • It gamifies the customer service.


PROBLEMS:

  • Gamification is not freely available.
  • It is slow in working.

2) SPICE WORKS

The free version of this software is managed, self-hosted and backed up. You just need to download it once.

FEATURES:

  • It is free of cost.
  • Integrated with Mobile.
  • It supports multiple sites.
  • Installation is easy and quick.
  • It provides services for monitoring Server.

PROBLEMS:

  • For large networks, performance is slow.
  • It is hard to install on Operating systems like Linux, Unix etc.
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