IPhone 4.1 with weird flash complications

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Hi,

I bought a brand new iPhone 4, a couple of months ago. It has been working perfectly, but two days ago it developed a weird camera complication. Whenever, I take a photo a white spot appears and the same spot appears on every picture. This only happened on the picture mode and not on the video mode.

I first thought the protective plastic sheet was the problem. I removed it but nothing changed. The pictures still had a white spot. I went to the extent of opening the gadget up and try to do some cleaning and fixing. I came to realize I had caused more damage than good, when every photo I took afterwards, was being blinded by the flash no matter how dark or how bright the room was. In every shot I took, the faces were completely white. This happened for both short and long distance shots.

The other complications are: Before taking a photo, it doesn’t focus, when the flash is on. When taking videos the flash is off. Both videos and photos are terribly exposed. I am wondering if there is any way to edit the flash intensity or some other ways to fix the problem. It has iOS 4.1. Please assist. Thank you.

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Answered By 0 points N/A #104475

IPhone 4.1 with weird flash complications

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Hi Richard,

I understand that you are very frustrated with this issue. Let me just explain to you a number of reasons why this could have happened:

  1. Your device might have come into contact with electromagnetic fields coming from televisions, microwave ovens, DVD players, and computer monitors.
  2. A heavy object might have accidentally landed on your iPhone. For example, if you place it on a tight spot or inside a bag where it might come in contact with other metals. This would affect the camera's viewer.
  3. Your iPhone was dropped and caused a bit of damage to the lens.
  4. There could be moisture formed inside the lens especially when your iPhone is subjected to abrupt changes in temperature.

Here are some things you can do before taking it to a shop:

1. Get a soft cloth and gently wipe the lens.

2. If you have a magnifier, inspect the lens for any moisture or dust formation.

3. This next step I tried with my iPhone as well, but please be careful in doing this. If you have a blow dryer, turn it on to low, make sure that the air coming out is not too hot. You may need to turn it off once it gets too hot. Blow dry the lenses for just 5 seconds. After blow drying, wipe it off with a soft cloth. You can do this three times.

4. Do a system restore to restore your settings. You can do this through the General option then click on Reset. You can choose to just Reset All Settings so the data will not be erased. You can also do a system restore through iTunes. Make sure that you back up your files just in case.

5. If all else fails, you need to take it to an Apple shop to have it repaired to avoid further damage. So long as your iPhone is not yet jail-broken, I think the warranty is still effective. 

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Answered By 5 points N/A #104476

IPhone 4.1 with weird flash complications

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Hello Richard!

That is really frustrating, the issue that you have with your iPhone. Some of the steps that you have done was helpful and we still need to verify something. It is good that you have provided me with the exact iOS of your iPhone 4. What we need to do first is to isolate the issue if its with the software or the hardware. You can follow the steps below to make sure that its the iPhone that has the problem.

1. Try resetting the iPhone: Press and hold the home button (located at the bottom) and the sleep/wake button (at the top right) at the same time for about 8 seconds until you see the Apple logo. Please ignore the slide to power off. After the iPhone boots up, try to check the camera.
 
2. Let's do reset the other way. On your iPhone, tap on Settings > General > Reset > Reset settings. Wait for the iPhone to restart and try to use the camera.
 
3. If step number 1 and 2 will not work, try to update the software of the iPhone just to check if its just the software or the iPhone itself. In order for us to update the software of the iPhone, follow the steps below. Make sure that you do have the latest version of iTunes on your computer and internet connection.
 
a. On your computer, open iTunes > click on HELP (for Windows) / iTunes (for MAC) and click on check for updates then download the updates.
 
b. Before we update, we need to backup what we have on the iPhone because we will lost it after the update. Connect the iPhone to the computer. On the left side, you will find Devices and under it the name of your iPhone. Right Click on the name of your iPhone and then click on backup.
 
c. After the backup and updating the version of iTunes we are now ready for the update. Left click on the name of your iPhone and at the right side of iTunes, you will see there Version and under it the Update button.
 
Wait for the update to finish and then try connecting to your internet and if you are still having the same issue, it is not the software of the iPhone but the hardware itself. What you can do is, you can actually call Apple for the replacement of the iPhone if you are still under the warranty. Hope this helps you. All the best.

  

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