Installing BitDefender 2013 on Windows 8 machine causes a system crash

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Hi,

Yesterday after installing Bitdefender 2013 on my computer using Windows 8 64bits, the system crashes and I get the following error message. I ensured that my system meets the recommended system requirements for installing the BitDefender. Then following the advice given by BitDefender support team, I attempted renaming the files in Bit Defender. To do this, I accessed the command prompt from advanced recovery tools and tried renaming the files vsserv.exe, updatesrv.exe and the file avchv.sys from the driver’s folder. Then I restarted my machine and uninstalled Bit Defender from the MetroApp. And when the uninstall process completed, again I restart the system and tried downloading the Bit Defender 2013 on my system. But still my system crashes. What should I do now? Please help me find a fix for this. Thanking you for the tips in advance.

Image:

Error:

Recovery

It looks like windows didn’t load correctly

if you’d like to restart and try again, choose “Restart my PC’ below. Otherwise, choose “See advanced repair options” for troubleshooting tools and advanced options. If you don’t know which option is right for you, contact someone you trust to help you with this.

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Best Answer by Brett Dorothy
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Answered By 0 points N/A #184372

Installing BitDefender 2013 on Windows 8 machine causes a system crash

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Go to this link, it will solve all your isues:

https://www.bitdefender.com/support/what-to-do-when-system-crashes-after-installing-bitdefender-on-windows-8-1051.html

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Answered By 1065 points N/A #184373

Installing BitDefender 2013 on Windows 8 machine causes a system crash

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Confirm that when installing Bitdefender 2013, you have done the following actions correctly:

1. Go to the Command Prompt option under the Advance Recovery Tool. Reboot your PC until you see the same Recovery window.

Then, choose the See advanced repair options button. And select Troubleshoot from the next menu.

Then, choose the Advanced options from the Troubleshoot list. Click the Command Prompt option and your computer will reboot automatically. You will be asked to choose for your Window User and password as shown below where Bitdefender is the user:

Click on the Bitdefender and then type a password for that account. Then click on the Continue button.

2. Search for any Bitdefender files there and then rename it.

When the Command Prompt window is already opened, type the following command. Hit the enter key after each command as shown in the image below:

Then close the Command Prompt window.

3. Restart your computer in Normal Mode and uninstall Bitdefender.

4. Reinstall the latest version of Bitdefender again.

 

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