Important features and qualities if No.1 help desk and asset management software

Asked By yubaraj shrestha 0 points N/A Posted on - 08/17/2016

List out the main features of help desk and asset management software? What is the No.1 help desk and asset management software in the market?

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Answered By jdelugio 0 points N/A #162206

Important features and qualities if No.1 help desk and asset management software

The Four most specific services of a help desk and asset management software are as follows

1. Management of service requests

2. IT asset management

3. Knowledge Management

4. IT asset change management. Other key features of help desk and asset management software are as follows

– Centralized ticketing management

– Automated ticketing management

– Hardware and software inventory management.

– Reduction of change of impact with controlled management.

– Employer reporting and hello desk management.

– Built-in reports to track employee performance, tracking tickets etcetera.

A feature where, all the data stored in a cloud database for technicians and backend users which is called a knowledge cloud helps the user to carry out past tasks. No.1 software in the market is 'Solarminds.' Many Multinational Companies use this software

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• Posted on - 08/17/2016
• Question Category: Network Management