So Iam using microsoftnokialumia 930 and I was working fine until recently it started having issues with the second microphone. I mean the microphone that we use when we are in speaker mode,the one which the camera uses to record our voice and the one that Cortana uses to hear our commands are not working. Now there is no issue while I am on hands-on mode. But the problem starts when I switch to speaker mode as the voice quality keeps very low.
Also, Cortana is not responding well, or she cants hear the commands that I give and which takes a lot of try and time to respond. Now I think this is a software issue. So can anyone help me fix this issue?
How To Fix Microsoftnokialumia 930 Microphone Issue.
This issue has been reported by a number of users now.
Now there is not much of a solution so I would recommend you to take your phone to an authorized service center and get your device fixed or replaced if your phone is still under warranty.
Now another fix that I can tell you is to run the Lumia Software Recovery Tool for a complete reset. Now before doing this make sure that you backup all the data in your phone.
If you don’t know how to use a recovery tool then look into the forums you will find some threads on how to use a recovery tool as they might explain it to you better than me.
Now from what I hear is that this issue is fixed with the denim update so also try updating your phone before going for the recovery tool option. Hope this helps you.
How To Fix Microsoftnokialumia 930 Microphone Issue.
The Microsoft Lumia 930 is a 4G Smartphone operating on 2G, 3G, and 4G network bands using GSM, HSPA, and LTE technologies. It was announced to the public on April 2014 and released on July 2014. It measures 137 x 71 x 9.8 millimeters and weighs 167 grams. It uses nano-SIM card and has AMOLED capacitive touchscreen display with 16M colors at 1080 x 1920 pixels screen resolution.
Microsoft Lumia 930
It supports multi-touch protected by Corning Gorilla Glass 3 featuring ClearBlack display. It runs on Microsoft Windows Phone 8.1 upgradable to Microsoft Windows 10 powered by Qualcomm MSM8974 Snapdragon 800 chipset, Quad-Core 2.2 GHz Krait 400 processor, and Adreno 330 GPU. It doesn’t support microSD. The Microsoft Lumia 930 runs on 2 GB RAM with 32 GB internal storage.
The primary camera supports 20 megapixels with f/2.4, 26mm, Carl Zeiss optics, OIS, dual LED flash, and autofocus featuring 1/2.5″ sensor size, PureView technology, HDR, geo-tagging, face detection, and panorama. It can record video in 2160p at 30 fps (after WP8 Denim update) and 1080p at 30 fps with stereo sound rec. The secondary camera supports 1.2 megapixels and can record video in 720p.
It has 3.5-millimeter jack featuring Dolby Digital Plus audio enhancement and Active noise cancellation with dedicated mic; Wi-Fi 802.11 a/b/g/n/ac with dual-band, DLNA, and hotspot support; Bluetooth 4.0 with A2DP, EDR, and LE/aptX support after WP8 Denim update; GPS with A-GPS and GLONASS support; NFC; FM radio; and microUSB 2.0. It has built-in compass, sensor core, accelerometer, gyro, and proximity sensors.
The pre-installed web browser supports HTML5. Java is not supported. It runs on non-removable BV-5QW Li-Ion 2420 mAh battery with standby time up to 432 hours and talk time up to 11 hours 30 minutes on 2G and 15 hours 30 minutes on 3G. It is available in white, black, gold, bright orange, and bright green colors.
Since the phone is not that old, visit Nokia Lumia 930 Service Manual Level 1 and 2 and try doing several resets. If the methods cannot fix the problem on your phone then it’s time to visit a Nokia service center near your area for proper servicing.
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