I just downloaded and installed Valorant and wanted to play it immediately but this error greeted me. My internet connection is fine since I just downloaded it. Is there a workaround or should I uninstall it?
The full error reads:
“There was an error connecting to the platform. Please restart your game client.
Error Code: 40”
This is a common error message when you play Valorant and it is due to problems related to network or server. First option when you receive this error is to restart the computer. Exit Valorant then restart the computer. If this doesn’t work, next option is to change your DNS.
Press the Windows key + R to bring up the “Run” dialog then type without quotes “ncpa.cpl” then hit Enter. On the next screen, right-click your network connection then select “Properties.” In the properties window, double-click “Internet Protocol Version 4 (TCP/IPv4)” to open the “Properties.” On the next screen, select “Use the following DNS server addresses:” then enter the following details:
Check “Validate settings upon exit” then click “OK.” This is the Cloudflare DNS servers. After this, press the Windows key then type without quotes “cmd” in the search field. Right-click “cmd.exe” in the search results then select “Run as administrator” to launch an elevated command prompt. In the command prompt window, type the following commands then hit Enter after every command:
ipconfig /flushdns
ipconfig /release
ipconfig /renew
When you are finished, close the command prompt then see if it works. You can also try the following DNS servers:
You can also use DNS Jumper to automatically change DNS servers. Download the latest DNS Jumper and unpack the ZIP file. You can use 7-Zip, WinZip, or WinRAR to extract the file. Once the file is extracted, double-click “DnsJumper.exe” to launch DNS Jumper.
To use it to change your DNS, click first “Flush DNS” on the left pane.
Next, select your network adapter on the right. By default, your default network adapter is selected. Next, you can select a DNS server on the right under “Choose a DNS Server” then click “Apply DNS.” You can also look for the fastest DNS server by clicking “Fastest DNS” on the left pane. Next, click “Start DNS Test” to begin testing every server on the list.
After the test, the program will automatically select the fastest DNS server. Just click “Apply DNS Server.” If this doesn’t work, try troubleshooting your connection. If your computer is connected to the Wi-Fi router using a cable, disconnect the network cable from the network port then plug it back in. Open your web browser and visit a website then try clicking some links.
Verify that your internet connection is working. If this doesn’t work, disconnect the other end of the cable from the router then plug it back in. If this doesn’t work, restart the router. If the router has a power button, press it to turn it off then unplug it from the power for about twenty (20) seconds.
Press any button on the router to discharge any leftover power or to power cycle. After this, plug the router back to the power and turn it on.
