Getting google chrome sync problem need help

Asked By 10 points N/A Posted on -

What I’m trying to do is sync Google Chrome on my home and office computers. However, I am having a major issue with editing my "pass phrase." I click on the “Chrome customize and control” icon to view the Sync error message that reads "update sync pass phrase" (I don’t have a pass phrase, but I do have a password!!). When I click on that message, it takes me to a window where I have to input my non-existent pass phrase. The message says "You already have data that is encrypted using a different version of your Google account password. Please enter it below." I do NOT have a different version of my Google account password. I try entering the password and nothing happens. If I go to the Google Dashboard, it says "your account seems to be empty (I emptied it last night by clicking Stop and Clear in the dashboard). To start using sync, log in to your chrome browser." Well, I can't sign in because I keep getting the error message above. Furthermore, I’m already signed in because I can see my email address at the top right corner of the screen. So, I'm basically in a continuous loop that takes me nowhere. I have wasted too many hours on this, and I'm about to give up on Google Chrome. Please tell me how to change my pass phrase (I don't even have a pass phrase!!).

Answered By 590495 points N/A #138715

Getting google chrome sync problem need help


I guess it is your web browser that needs fixing and not your Google account or the pass phrase that’s being asked. Basically, if you are signed in to your Google account or Gmail account on the same web browser which here is Google Chrome, anything that is related to Google and needs accessing your Google account will automatically sign you in to the product.

It will not ask you for any pass phrase or even your password since you are already signed in to your Google account. Before, when I was still using Google Chrome, I only sync it for all the passwords I used. Synchronizing is easy. As long as you are logged in to your Gmail account, synchronizing is just a click of a button.

But since it turns out different in your case, I guess you have to reinstall your Google Chrome. Or maybe, if you haven’t updated yet to the latest version, visit Alternate Google Chrome Installer to download the latest offline installer. Once downloaded, uninstall your current Google Chrome then click Start, All Programs, Accessories, System Tools, and then Disk Cleanup.

Select drive C then click OK. Check “Temporary files” and Setup Log Files, click OK, and then click Delete Files. Restart your computer then install the latest version. Once installed, sign in to your Google account and then try synchronizing again. It should fix the problem.

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