Getting error after upgrade my phone to Symbian Anna from Nokia C7

Asked By James Belt 0 points N/A Posted on - 11/03/2012

Hello Techyv,

I effectively upgraded my phone to Symbian Anna from Nokia C7. However, I have lost most of my data. Programs such as adobe reader and quick office are missing. Consequently, I cannot open any file that is in PDF or doc. My phone’s other camera stopped working also.

Moreover, Nokia themes and wallpapers are missing. Applications such as Nokia maps ad Ovi store have not upgraded from the previous version. While there are some nice upgrades, I have lost many applications and data. The below attachment shows part of the problem I am experiencing.

Reinstall device software

 

Something's gone software

 

There was a problem .please restart Nokia Ovi Suite and try again . If the problem persists ,uninstall Nokia

Ovi Suite and download the latest version of the application from https://www.nokia.com/phones/en_us/support.

Error code : 12017

I did not expect such from a company as big as Nokia. Is there anything I can do to continue enjoying the Symbian Anna?

Thanking you.

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• Question Category: Mobile Hardware

Answered By Emil Onoon 0 points N/A #197686

Getting error after upgrade my phone to Symbian Anna from Nokia C7

Hi

I will help you to get your Nokia Symbian C7 phone run. Nokia software updater advices, that please backup all of your data before updating your phone software. You did not take backup. Now you do not hvave much choice. The lost data cannot be recovered. Please update your software, Symbian Anna once again.

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Answered By Barbara Miller 0 points N/A #197689

Getting error after upgrade my phone to Symbian Anna from Nokia C7

 

 

Hello James Belt,

 

Didn’t you create a back-up of your data before going on with a firmware update? If you didn’t, I can’t help you with recovering the data, but If you did, connect your device with the computer and restore your data via Nokia Pc Suite.

 

Anna is an older software, a newer software for you device is available, it is called Belle Refresh. Please do a hard reset of you phone by dialing *#7370# (This will erase all your data). Once you have done that update your phone to Belle Refresh via Nokia PC Suite, read the instructions carefuly before updating, most importantly do not unplug your device while the update is going on.

 

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• Posted on - 01/24/2013
• Question Category: Mobile Hardware