Genesys contact SMS on your mobile

Genesys contact SMS on your mobile

First you need to install the service in your phone

After installation enter the details of your configuration to the setting

Your email address that needs to be matched with the Genesys IT

Pin number (that is the pin number designed for you)

And also the telephone number with dialing the international code

Accept the terms follow the step that are sited here

The PDF in exclusively for the use of the application on your mobile

Genesys contact SMS on your mobile

Genesys is a commercial messaging software for business that serves as a messaging platform between the customer and the company. It helps customers contact you if they want to inquire about a product or a service, product details, and other information. Among its features include:

• SMS and MMS – you can send customers SMS up to 160 characters or MMS to allow you to send longer text messages with graphics and videos
• Messaging apps – supports WhatsApp, Facebook Messenger, Apple Business Chat, WeChat, and more
• Messaging bots – allows you to use bots to respond to messages when customers message you after office hours
• Rich media
• Multi-tasking messages
• Easy escalation
• Unified agent interface – helps you route messages that require attention to the correct channel and person in the same interface you use for chat and calls
• Preference management

Genesys is a paid service and they offer three subscription plans. Go to Genesys Cloud Pricing for details. If you want to try them first, you can try their free trial. Go to Genesys Messaging Software and click the “Try for free” link which allows you to try the service for free for 30 days.