Error during SMART Notebook Software Installation

Asked By 10 points N/A Posted on -

Hello all,

New SMART Boards, SB680, were recently put up in our school. I am trying to install the SMART Board but I get an error message during SMART Notebook Software installation from both CD and downloaded driver.

It says, "The installation did not succeed Exit Error Code 1613."

I need to know why I always get this message. It's very frustrating when the same thing happens over and over again.

Please help me. Thank you!

Answered By 0 points N/A #93953

Error during SMART Notebook Software Installation


The software that is included in your package that is in your compact disk (CD) and the file driver that you downloaded from the internet. Is not the problem that you should be worried about. The error that is showing to your system while you are installing the software is a windows service pack. In this case that your Operating System must have the latest version of Windows Service pack with windows service installer.

You must download and install a new windows service pack . The one that have a new windows service installer. In this case you can continue your installation of your Smart Notebook Board Driver.

You can download the driver from this official site:

Answered By 574765 points N/A #309492

Error during SMART Notebook Software Installation


Since SMART Boards require installation of SMART Notebook software, make sure your computer meets the requirements. If you are installing SMART Learning Suite 17, it supports Windows 7 Service Pack 1 with Platform Update, Windows 8.1, and Windows 10.

It requires Intel Core 2 Duo, 2 GB RAM, Microsoft DirectX 10-compatible video card with 4 GB video RAM, 4.7 GB free space, Microsoft .NET Framework 4.5.1, Microsoft Visual Studio Tools 2010, and Adobe Acrobat Reader 8 or higher. If you are installing the software on a computer with Microsoft Windows 7, make sure it is updated to Service Pack 1.

Download Windows 7 Service Pack 1 and update your operating system. When you are prompted to restart the computer after the installation, click to restart the computer. This is the latest and only Service Pack update for Microsoft Windows 7. Once the operating system is updated to Service Pack 1, download Platform Update for Windows 7.

This update provides improved features and performance for Windows 7 Service Pack 1. For the .NET Framework requirement, download Microsoft .NET Framework 4.5.1. For the Adobe Reader, download Adobe Acrobat Reader DC.

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