Dell webcam central driver update did not fix problem

Asked By Dorothy Davis 80 points N/A Posted on - 05/09/2013

Hello there.  I have a Dell XPS 17 that has an Intel Core Duo processor, 4 GB RAM, 500 GB HDD, 1 GB Video Card and Windows 7 OS.  My webcam suddenly just shows a black screen so I updated my Dell Webcam Central driver.  My webcam still just shows a black screen.  Please help.

• Status: Open
• Question Views: 1073
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Web Cams

Answered By Hensley Petri 0 points N/A #137744

Dell webcam central driver update did not fix problem

Hi Dorothy!

Make sure that you have the correct driver for your webcam. There are instances wherein a simple driver update won't fix the issue. You can look for the correct driver at the Dell Support Website. You need to provide your Service Tag (found at the bottom of the portable). Once you have provided the tag, go to Drivers and Downloads Section and select your Operating System. Under categories, look for the name of your webcam then download the file. You can also try several versions of the driver. After downloading the driver, uninstall the existing one from the Device Manager then install the new driver. If several versions will fail, it might be a hardware issue. You can try to contact Dell Hardware Department to check for hardware replacements or other alternatives. Here is how to contact Dell Support. 

About Hensley Petri

Questions
1

Answers
9

Best Answers
1

• Vote Up 0 Vote Down

• Posted on - 05/14/2013
• Question Category: Web Cams